Since its inception, GM has been committed to improving the quality of life of consumers through high-quality floor heating products and intimate services. Consumer satisfaction is the biggest driving force for us to move forward and the only criterion to test our work. No matter pre-sale consultation, installation in sale, or after-sale service, every communication with consumers, GM adheres to the principle of customer first, and provides precise services to consumers with a professional and efficient attitude. Let every consumer who chooses universal feel satisfied.
自成立以来，通用致力于通过高品质地暖产品与贴心服务提升消费者的生活品质。消费者的满意，是我们前进的最大动力，更是检验我们工作的唯一准则。不论是售前咨询、售中安装，还是售后服务，每一次与消费者的沟通，通用坚持顾客至上的原则，以专业高效的态度为消费者提供精准服务。让每一个选择通用的消费者都感到满意。
From the three dimensions of service time, consumption process and service result, we can make consumers satisfied.
Time satisfaction：Consumers can flexibly reserve time according to their own conditions, general on-time door-to-door to achieve fast service, and the group's 400 hotline "one touch" fast response!
Process satisfaction：Consumers can dynamically follow up service requests from CRM mobile clients, and supervise the quality of the whole service process through service information sharing, transparent service charging standards, one-time installation and maintenance, and post service comments.
Satisfactory results：Relying on the group's 400 service quality evaluation system and the whole process supervision of service quality, to ensure consumers' satisfaction with service results.
从服务时间、消费过程和服务结果三个维度入手，让消费者满意。
时间满意：消费者可根据自身情况灵活预约时间，通用准时上门实现快速服务，集团400热线“一键接通”快速响应！
过程满意：消费者可从CRM手机客户端动态跟进服务请求，通过服务信息共享、服务收费标准透明化、安装维修一次就好、事后服务点评对服务全程进行质量监督。
结果满意：凭借集团400服务质量评价系统和对服务质量的全程监管，以保证消费者对服务结果的满意。
From the selection, distribution and installation of products to later maintenance, GM is responsible for the consumers and achieves level by level control.
Design：The layout of indoor space and floor heating is customized by experts according to your house type.
Distribution and installation：After consumers purchase goods, distributors provide distribution and installation of one-stop service, so that consumers have no worries in the whole process.
从产品的选择、配送安装到后期的维护，通用都为消费者负责，做到层层管控。
管设计：室内空间地暖布局有专家根据您的户型量身定制方案。
管配送和管安装：消费者购买商品后，由经销商提供配送、安装一站式服务，让消费者全程无忧。
There is no end to the service. It is our goal to let users complain about general service 0. No matter when and where, we always adhere to the service spirit of professionalism, sincerity, trust and value, with the help of professional engineers and leading management system, to provide users with high-quality services, to solve practical problems for consumers, to trust users, to pursue long-term partnership with users, to create more value for users with users as the center.
服务永无止境，让用户对通用服务0抱怨是我们的目标。无论何时何地，我们始终秉持着专业、真诚、信任、价值的服务精神，凭借专业工程师及领先管理系统，为用户提供优质服务；将心比心，为消费者解决实际问题；信任用户，追求与用户建立长远伙伴关系；以用户为中心，为用户创造更多价值。